Right to withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you (who is not the carrier) took possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (please send an email to firstname.lastname@example.org). You can use the attached model withdrawal form for this purpose, but this is not mandatory. In order to meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you cancel this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the goods you ordered back undamaged. Please note that if the product was originally sent to you free of charge, we will not reimburse you for any delivery costs. Furthermore, we do not reimburse any shipping costs for returns that are sent back because the goods are not satisfied. Franking for returns is in principle to be taken over by the reimbursing consumer. As standard, we use the same means of payment for repayment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Model withdrawal form
If you want to cancel the contract, please copy this completed form into your e-mail to us so that your request can be processed as quickly as possible.
I hereby revoke the contract I have concluded for the purchase of the following goods or goods:
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts ...
The right of withdrawal expires prematurely in the case of contracts ...
The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section "Instructions on the right of withdrawal for consumers".